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In the event of a dispute, the consumer can turn to a Consumer Dispute Resolution Body:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Map Marker Faculdade de Direito da Universidade Nova de Lisboa

Campus de Campolide

1099-032 Lisbo

Phone 213 847 484



In the event of a consumer dispute online, the consumer can use an online dispute resolution (ODR) system, the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to contractual obligations resulting from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts here. In the event of any problem, ZT Mobility has all the guidelines in place so that there is no embarrassment for the consumer.

For Complaints and Claims –

More information on the Consumer Portal (